CallGuide Agent main window
Open main menu
See status for your CallGuide Agent, such as Call, Paused and Wrap-up
Activate to start accepting contacts
Alternate, Retrieve, Conference etc. Different depending on call status
Open keypad for DTMF
Select
Work level:
Get contacts from queues
Be available for enquiry
Own work
See Contacts in progress. Here with both IVR and enquiry call. Active party seen in bold
Mute on and off